Our Shipping & Delivery Process
At Mono, we’re committed to making sure every order reaches you smoothly and on time. Below is an overview of how our shipping process works:
Order Preparation
Since each Mono blind is custom-made, production generally requires 2–3 weeks before the order is ready to leave our facility. Once completed, you’ll receive an email confirmation along with a tracking link.
Shipping Times
Shipping times depend on where you live. After dispatch, most deliveries arrive within the following windows:
- USA: 4-8 business days
- Canada: 4-8 business days
- Europe: 4-8 business days
- Australia & New Zealand: 4-8 business days
- Other international locations: 6-10 business days
Orders are shipped from our warehouses in the USA, Europe, or East Asia based on the customer's location.
Free Shipping
Mono provides free shipping on every order, with no minimum required.
Duties & Customs
Any import duties or taxes are fully covered by Mono, so you won’t encounter additional fees upon delivery.
Tracking Your Order
When your order is on the way, we’ll send you an email containing your tracking number so you can follow the shipment in real time. If you haven’t received this email and believe your order should have shipped, please contact us at support@monoblind.com with your order number.
Address Limitations
Please note that we’re unable to deliver to P.O. boxes or military addresses. Please provide a valid residential or business address during checkout.
Customer Support
Have questions about shipping or your order? Feel free to reach out to our customer support team at support@monoblind.com. We are happy to assist you with any issues you may encounter.